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Service and Repair Information

For Winchester firearms —

If your firearm should require service or repairs, we suggest you first contact a local, recommended Winchester Authorized Service Center. Contact your Winchester sporting goods dealer or click here to see our listing. Otherwise, you may send your firearm directly to our own Service Department using this form. For technical questions regarding your firearm or service, please call our Service Department.

For current model Winchester firearms:

U.S. Repeating Arms Winchester Service Department
3005 Arnold Tenbrook RD
Arnold, Missouri 63010-9406
1-800-322-4626

For obsolete firearms such as the Model 12, 42, or Model 94s without cross-bolt or top tang safeties:

Midwest Gunworks
1101 Mason Circle South
Pevely  MO,  63070
Phone: (636) 475-7300

Returning your firearm for service.

When returning your firearm for service, be sure to follow the guidelines below:

  1. Use this form.
  2. Be sure your gun is completely unloaded.
  3. Package it securely in a double-packed cardboard container.
  4. Enclose a letter with your firearm that clearly describes the nature of your repair
    concerns or service desired.
  5. Include a day time phone number where you can be reached.
  6. Never return ammunition with your firearm. It is against postal and most commercial
    regulations.
  7. If you are sending your firearms in for service for "feeding issues" or anything that might be magazine related we require the magazines be sent with your firearm.
IMPORTANT: U.S. REPEATING ARMS COMPANY IS NOT RESPONSIBLE FOR DAMAGE INCURRED DURING SHIPPING.
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