How to Obtain Service For Your Winchester Rifle or Shotgun


If your firearm should require service or repairs, we suggest you first contact a local, recommended Winchester Authorized Service Center or your Winchester sporting goods dealer. Otherwise, you may send your firearm directly to our own Service Department using the Service Return Form. For technical questions regarding your firearm or service, please call our Service Department.

Current Winchester Firearms

Winchester Repeating Arms Service Department
3005 Arnold-Tenbrook Road
Arnold, Missouri 63010-4728
1-800-322-4626


All quoted repairs declined by the incoming shipping party or gun owner will be assessed a fee of $30.00 to cover the cost of quote/repair evaluation and return shipping.

Obsolete Firearms

Parts and service such as the Model 12, 42, USRAC Model 94, 9410, 9422, or 9417:

Midwest Gunworks
1101 Mason Circle South
Pevely  MO,  63070
Phone: (636) 475-7300  

Western Gun Parts Ltd.
18124 – 107 Avenue
Edmonton AB, T5S 1K5
Phone: 780-489-5711
Fax: 780-489-5717


Returning your firearm for service -- the Service Return Form.

When returning your firearm for service, be sure to follow the guidelines below:

  1. Use the Service Return Form (download a PDF copy from the link on this page).
  2. Be sure your gun is completely unloaded.
  3. Package it securely in a double-packed cardboard container.
  4. Enclose a letter with your firearm that clearly describes the nature of your repair concerns or service desired.
  5. Include a daytime phone number where you can be reached.
  6. Never return ammunition with your firearm. It is against postal and most commercial regulations.
  7. If you are sending your firearms in for service for "feeding issues" or anything that might be magazine related we require the magazines be sent with your firearm.

IMPORTANT: WINCHESTER REPEATING ARMS IS NOT RESPONSIBLE FOR DAMAGE INCURRED DURING SHIPPING.